Frequently Asked Questions
Everything you need to know about shopping with Eroship
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
Do you offer international shipping?
Yes, Eroship ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Every product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Eroship, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2026.